Refund policy

1. Returns

You can return most new, unused, and unopened items within [7 days] of delivery for a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• It must also be in the original packaging.

• You must provide a receipt or proof of purchase.

• 2. Return Process

  To start a return, please contact us at [fidaonline.official@gmail.com] with:

  • Your order number

  • Reason for return

  • Photos if the item is damaged or incorrect

  If your return is accepted, we’ll send you a return shipping label (if applicable) and instructions on how and where to send your package.

  Please do not send your item back without contacting us first.

  3. Refunds

  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  If approved:

  • A refund will be issued to your original payment method.

  • Please allow [5–10 business days] for the refund to be processed, depending on your bank or credit card provider.